Evaluation of methods for scheduling clinic appointments in surgical service: a statecharts-based simulation study
نویسنده
چکیده
The management of outpatient consultations constitutes an important aspect of planning activities in surgical services (Vissers, 1979). The scheduling process used for clinic appointments determines the appointment date for any patient referred for consultation about an operation (Jun et al., 1999). Within a regional network of hospitals, a variety of methods may be used for scheduling surgical consultations, but a better understanding is needed of the implications of these different methods for access to elective surgery (Naylor, 1991).
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